Terms and Conditions

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IGCSE Centre Web Site Agreement

Important! These terms of service (tos) and terms and conditions govern your use of this site. Please read this document carefully before accessing or using the site. By accessing or using the site, you agree to be bound by the terms and conditions set forth below. If you do not wish to be bound by these terms and conditions, you may not access or use the site.

IGCSE Centre may modify this agreement at any time, and such modifications shall be effective immediately upon posting of the modified agreement on the site. You agree to review the agreement periodically to be aware of such modifications and your continued access or use of the site shall be deemed your conclusive acceptance of the modified agreement.

Use of the Site

Limitation of Liability

In no event will IGCSE Centre be liable for:

(i) any incidental, consequential, or indirect damages (including, but not limited to, damages for loss of profits, business interruption, loss of programs or information, and the like) arising out of the use of or inability to use the service, or any information, or transactions provided on the service, or downloaded from the service, or any delay of such information or service. Even if IGCSE Centre or its authorized representatives have been advised of the possibility of such damages, or

(ii) any claim attributable to errors, omissions, or other inaccuracies in the service and/or materials or information downloaded through the service.

(iii) any ‘bad exam results’ arising from using our site.

IGCSE Centre makes no representations whatsoever about any other web site which you may access through this one or which may link to this Site. When you access a non-IGCSE Centre web site, please understand that it is independent from IGCSE Centre, and that IGCSE Centre has no control over the content on that web site. In addition, a link to a IGCSE Centre web site does not mean that IGCSE Centre endorses or accepts any responsibility for the content, or the use, of such web site.

Copyright, Licenses and Idea Submissions

The entire contents of the Site are protected by international copyright and trademark laws. The owner of the copyrights and trademarks is IGCSECentre.com, its affiliates or other third party licensors.

YOU MAY NOT MODIFY, COPY, REPRODUCE, REPUBLISH, UPLOAD, POST, TRANSMIT, OR DISTRIBUTE, IN ANY MANNER, THE MATERIAL ON THE SITE, INCLUDING TEXT, GRAPHICS, CODE AND/OR DIGITAL PRODUCTS.

Past Papers Model Answers

You agree that all digital products purchased from our site is subject to copyright protection. Your information will be stamped on the digital products, and all digital products are password encrypted to prevent unlawful copying, reselling, editing, printing and distribute in public.

There is NO exchange, nor refund available for our digital products. Digital products include: all soft-copy products (Model Answers etc.), courses and programmes, markings.

Model Answer means Sample Answer. Model Answers are NOT guidelines on “How To Answer”. Please do not make false claims that you expect to have detail guidelines on how to answer each question (or comments, or explanation) after purchase just to keep the file free, or to show your authoritative towards us. If these Model Answers do not match your expectation, please do not purchase them then later demonstrate your negativity towards us. We regrettably have to list out false claim name list on our website in order to let others learn how to act with integrity.

Choose the right Model Answer that you need. We do not accept request to exchange or refund if you bought the wrong Model Answer by mistake. Please write in to us within 24 hours from the day of your purchase if you can’t download the Model Answers. Storage of the downloaded files is at your own discretion. We do not keep the encrypted purchased Model Answers for more than 15 days from the day of your purchase.

A* Revision Courses

Teachers, schools, and learning centres are not permitted to enrol into our online revision courses nor distribute our eBooks and Model Answers to all your learners. Any claim to ‘review’ our course material will be dismissed immediately, and no refund will be granted.

For wrong course purchases via Stripe payment gateway, we are unable to provide refund. Please make sure you select the right course before proceed to payment.

Respect the course duration. Any demand to access the course after the closing date will be dismissed and no refund would be granted.

Once the subscription is cancelled, you no longer have access to the course(s), no matter when was your last payment.

Please abide to the Guarantee Terms & Conditions to be eligible for the A/A* Guarantee.

  1. Create and share the full study calendar no later than 1 week after you signed up for the course.
  2. Follow through the weekly course schedule and spend a minimum of 60 minutes a day per subject.
  3. Go through the topics in detail and revisit all topics at least twice a week.
  4. Participate in ALL the scheduled Q&A sessions after every section.
  5. Scan and submit all the solved practices for each topic which we assigned. Please include your full name, username, and email address in all your practices.
  6. If we find any mistakes in the practices, and you did not clarify your doubt by using the Q&A session to get the correct answers, you are disqualified.
  7. Scan and submit all the solved past exam papers which we assigned. Please include your full name, username, and email address in all your past exam papers.
  8. If we find any mistakes in the past exam papers, and you did not clarify your doubt by
    using the Q&A session to get the correct answers, you are disqualified.
  9. Repeat the course minimum 2 (TWO) times – from beginning to end.
  10. If you fulfilled all of these steps diligently, and could not score A/A*, we would be glad to provide you a full refund.

*** Our system keeps a record of all the login dates and times as well as all the questions submitted in the Q&A session ***

Topical Questions+

You need to have an active subscription when we answer your queries. In the event that you posted questions, and unsubscribed after, we will not attend to your queries.

Downloading of files is not permitted.

iGraduate Club

Failing to provide documentation for verification will not get the account activated, and no refund will be granted.

Indemnification

You agree to indemnify, defend and hold harmless IGCSE Centre and any third party information providers to the Service from and against all losses, expenses, damages and costs, including reasonable attorneys? fees, resulting from any violation of this Agreement (including negligent or wrongful conduct) by you or any other person accessing the Service.

Refund Policy

There is no refund for our digital products, courses and programmes.

Due to the low annual iGraduate Club (International Graduate Club) membership fee, and high value provided, there is no refund, nor prorated refund for iGraduate Club membership fee.

In the event, however, that you did not receive your digital products after your purchase, simply contact us via our contact form and let us know the problem. We would forward you the respective product(s) that you have purchased.

Privacy Policy

All details obtained during registration, ordering or other activity on our site are held with the strictest confidence. We will never sell or give your information to any external companies or sites.

Affiliate Sales

Anyone found to be committing fraud will have their affiliate accounts suspended and all funds frozen.

Affiliate commission will be reversed for refunded sales and will be reported as a negative sale in the sales report.

Security

Any passwords used for this site are for individual use only. You will be responsible for the security of your password (if any). IGCSE Centre will be entitled to monitor your password and, at its discretion, require you to change it. If you use a password that IGCSE Centre considers insecure, IGCSE Centre will be entitled to require the password to be changed and/or terminate your account.

You are prohibited from using any services or facilities provided in connection with this site to compromise security or tamper with system resources and/or accounts. The use or distribution of tools designed for compromising security (e.g., password guessing programs, cracking tools or network probing tools) is strictly prohibited. If you become involved in any violation of system security, IGCSE Centre reserves the right to release your details to system administrators at other sites in order to assist them in resolving security incidents. IGCSE Centre reserves the right to investigate suspected violations of these Terms of Use.

Customer Support

We try to reply to all customer support queries within 24 hours of posting on weekdays. We have a very good track record of providing excellent customer support. Our main form of customer support is offered by the IGCSE Team via the Contact page. Please note that we do not offer support via instant messaging or phone due to time zone differences. So if you need instant messaging or phone support, regrettably you will need to look for alternative solution.

Support via Forum

We provide free support via our discussion forum/comment sections on our site. The forum questions need to be very specific to exams & studies related issues only. If an advertising, rude, harassing feature exist in your ‘questions’, we will delete your comment(s) immediately. We cannot teach/consult you on how to best teach or study a subject. We also cannot give you all kinds of course material free of charge.

Product Delivery

Our digital products are delivered instantly via email to your inbox. On rare occasions an email can get delayed or missed or it can end up in your junk folder. If you do not receive an email containing the product download links within a few hours after the order, please contact us and we will send you fresh download links.

Terms of Service / Terms & Condition Changes

Changes to our Terms of service and terms & conditions will be made without direct notification. It is your responsibility to ensure you check for changes in our terms of service and terms & conditions.